HOME Frequently Asked Questions
What is the soap made from and how is it made?
Can I pick up my order?
Yes. Nominate Pick-up at the time of order placement on the checkout page.
Orders can be collected by appointment, made either by email, text or facebook message. I rarely use the phone, so calling is fruitless.
When your order is ready, I will let you know by replying to your first contact.
You will be required to bring the printed copy of the invoice with you as confirmation.
Why is there a gap at the top of my bottle?
Many of the products lack the chemicals required to keep the oil and water from separating (thankfully), so the bottle must be shaken before use. You can only do this if there is room.
What happens if a product is missing from my order or is sold out?
If something is sold out when you order, a replacement will be sent either a different fragrance or something similar. If that doesn’t happen, then you will be issued with a gift card to the amount of the item missing or a Paypal refund if that was your payment method. If time is a luxury then I will email you to ask which you prefer. The main goal for me is to get your order in the post with no time delay.
If you notice something wrong with your order, please take a photo and send it to me at email@example.com and I’ll make things right!
How do I use a discount code I got from Facebook?
If you have received a gift card or discount code, all you need to do is visit Aromatic Essentials Shop, choose what you want to buy, add it to the cart, then when you checkout you will see the space for a voucher or discount code. Write or paste your code into the box and your discount will be applied.
Gift cards and vouchers can not be used in combination or with other offers. One gift card or voucher per order only.
Do you ship your products to the U.K/ USA/Asia?
No. Aromatic Essentials is only available to people within Australia. Products are only posted within Australia so there is no chance of them being tested on animals as a requirement entering other countries. I adhere to a strict rule on NO animal testing and No animal cruelty and although I might be missing out on big opportunities and wider exposure, my ethics come before profit and will do every time. This will be true in 20 years. Once an animal lover…….always a passionately mad, crazy dog lady at heart.
If you need to contact me, please email firstname.lastname@example.org